1. Digital-only service
Naqsh Digital Invites provides personalised digital invitations for weddings, engagements, birthdays and other events. No physical invitation, parcel or other product is shipped, and no courier or physical shipping charge applies to the standard digital service.
2. When production begins
A standard online booking is confirmed when Razorpay reports the complete checkout payment as captured. If another payment arrangement is expressly offered, confirmation occurs when Naqsh records the booking as confirmed. Production begins when Naqsh starts planning, designing, customising or developing the invitation after receiving enough complete details and usable files to proceed.
Missing details, inaccessible links or unsuitable files may delay the start or progress of production.
3. First-preview timeline
Naqsh usually aims to send the first personalised preview link within 2–3 days after the conditions above are complete. This is an estimated service timeline rather than a guaranteed deadline. If a different timeline applies to custom work, Naqsh will communicate it before that work begins.
4. Delivery method
The preview and completed invitation are delivered electronically as web links. Links are normally sent to the WhatsApp number or email address supplied in the booking form. Customers are responsible for providing accurate and accessible contact details and for checking their messages, spam or junk folders.
No ownership of the underlying template or source code is transferred by digital delivery. The customer licence and normal invitation-sharing rights are explained in the Terms of Service.
5. Revisions and final delivery
The standard service includes three consolidated revision rounds as explained in the Terms of Service. The timing of the final link depends on the extent of requested revisions and how quickly the customer reviews each preview and provides approvals or corrections.
6. Delivery problems
If a link has not arrived within the expected period, first confirm that Razorpay completed the payment and that all required Invitation Details were submitted. Then contact Naqsh with the Booking ID. We will check the booking status and resend an available link where appropriate.
7. Delays and service availability
Delivery may be delayed by incomplete customer information, unsuitable or inaccessible files, delayed approvals, newly requested features, temporary hosting or network interruptions, force-majeure events or failures of third-party services outside Naqsh’s reasonable control. Naqsh will communicate material delays where reasonably possible and use reasonable efforts to restore a Naqsh-controlled service.
8. Cancellation and refunds
Cancellation rights, delay remedies, duplicate payments and refund timelines are explained in the Cancellation and Refund Policy.
9. Contact
For delivery assistance, use our Contact Us page or email contact.naqshdigital@gmail.com with your booking ID and the email address or WhatsApp number used for the booking.